Just this evening I purchased an Elantra from the dealership in Sycamore. I had a very pleasant and personable experience with sales representative, Jake. He was direct and candid; to the point but not overbearing. Saw to it that certain details were attended to and respectful at all times. I complemented him on his comportment and having been involved in health care fro 27 years with VA was impressed by his career goal of completing certification at Kishwaukee College so that he can function as a para-medic.

I left my 2010 ML350 for repairs under Warranty. I was given a Loaner Car. The repair took time because of parts needed. However, I would say that the Facility really cares for their customers. I was constantly being communicated of the situation. I am a Satisfied customer.

Thank You for how well you handled my Suzuki from Start to Finish. You guys should be commended for the way
you do business. Being in Orland Park and my son in Dekalb for school, You made it possible for me not to worry about the vehicle being done properly and professionally. I want to personally
Thank you guys for a Job well done. Your way of handling an issue is above and beyond. The work you guys do is above and beyond. Thank You Again.

I just wanted to let someone know what a great employee you have in Adam Schroeder. I was traveling through the area on business and stayed in the HIE on DeKalb Ave in Sycamore. When I got up the next morning I found that I had a flat tire on my rental car. I was able to drive across the street and Adam took care of the situation. He was friendly and professional and got me in and out very quickly so that I did not miss my flight at O'hare. I just wanted someone in the Brain Bemis World Auto to know how Adam treated a stranger that he knew he would never see again. Thanks Adam!

It is my opinion that you don't need to change a think. You are doing everything right as far as I'm concerned. From the moment you step out of your vehicle to the moment you enter when the job is done. Everyone is so wonderful there! They remember you from the sale and they stop to talk and truly mean what they say and ask. I cannot imagine going anywhere other than Bemis to purchase a new vehicle and to have the service done. You really get the sense your employees are happy there as well. That is quite and accomplishment on Bemis' part. You should be very proud of yourselves and your staff.

Thank you for the kind donation of two oil/filter changes for the Kiwanis silent auction. The Sycamore Kiwanis use the donations collected to support the youth of Sycamore including Key Club (high school), Builders Club (middle school) and K Club (elementary schools).

Thank you for your generous hole sponsorship of $100.00 for our tenth annual "Back VAC" golf outing in September. Voluntary Action Center will utilize your generous sponsorship to help improve the lives of senior and disabled persons throughout DeKalb County. We are very grateful for your enduring commitment to our organization, and we look forward to your participation in this event.

On behalf of the "Back VAC 2011" committee and our entire community, we thank you.

Jay and Joe,
This past week with the extreme heat was a test for my car, and I am very happy to say that it passed. It's been idling normally and has not died out once. I just wanted to thank you guys again for fixing my car. I'm glad we finally figured out what it was!! Thank you!

Jim,

Just a quick note and behalf of both Julie and I to say thank you for the way you handled the situation with our Honda Pilot. We very much appreciate the prompt and generous way we were treated and ultimately the exchange to a new vehicle. In this day-and-age great service is sadly the exception and not the rule – it’s nice to experience such special treatment.

Please pass along my appreciate to Brian.

Your loyal customers

Recently we visited your dealership in Oregon and Sycamore, IL. We wanted to notify you of two outstanding sales personnel at these dealerships. At Oregon we were greeted by Mr. Dennis Braun (BBAM). He approached us and gave the first impression of an experienced, knowledgeable automobile sales person. But he was more than that. While introducing us to the Brian Bemis products that we might beinterested in, he captivated us with his friendly demeanor and constant attention to any of our questions concerning Dodge products. Mr. Braun’s attention to us was never interrupted and he emanates an aura of trust and integrity.

My wife and I then decided we would visit the dealership in Sycamore, IL. We barely entered the door when we were greeted by Mr. Tavarras Davis (BBF). We let him know that we were interested in the Ford Edge, and he promptly obtained one and thoroughly explained all the items that a potential customer would be interested in. He made us feel at home and at ease during our “introduction to the product” session. When we switched out attention to the Hyundai Santa Fe, he immediately focused us towards all of the benefits of this product. We eventually purchased the Santa Fe and would certainly return in the future for service and for the next purchase of an automobile. These are two outstanding representatives of the Brian Bemis Auto Group. Thank you for providing them for us to produce an experience that felt smooth, comfortable and satisfying.

I have a 2006 Chrysler 300 SRT8 that was leaking fluid. Service manager and technician quickly diagnosed the problem as a faulty transmission connector. Total time in the service department was about 90 minutes with a reasonable cost which is important because the warranty expired in March 2009. Since purchasing the car in March 2006, I only use Bemis for service...I would also add that I drive about 40 minutes each way the dealership for service meaning I have numerous choices with other Chrysler dealers, but elect to use Bemis exclusively because of the customer service. Keep up the good work.

Everyone we dealt with was just wonderful. Very happy and pleased we chose to go to Brian Bemis Ford. We were treated so importantly, we met just about everyone in the dealership and felt like we all lifelong friends and some instances, felt like family.

Don Warner had the model we were interested in ready for us to see and test-drive at your Oregon location by 3pm on Monday 12/28. We purchased the Caravan, and appreciated Don's courteous and professional handling of the process.

Curtis Rouw is friendly, helpful and always explains everything to us. He is why we come back to get service at the dealership.

Brian Bemis always has great service. The best service department I have ever dealt with.

Thought I would let you know that I traded in the Mercedes c-class I had (bought from Bemis Mercedes a couple years ago) to buy a Toyota Highlander this weekend (at Bemis Toyota). Darren Hoth did the sale for me and I just wanted to pass on that he was super helpful and a nice guy! It was nice to work with him. I know people are always quick to complain, but I thought I would try to pass on a positive note because they are nice to get and not sent often enough.

I visited your service department to have my 2007 Honda Civic checked out. The check engine light had come on while driving so I knew I better get this checked out. I was extremely satisfied with how Matt Bennett handed my entire appointment from start to finish. As I waited in the showroom I went and looked for Mike Massaro, my all time favorite sales person, to check in and see how things are going. Mike has always recognized me immediately and spent a few minutes checking up on things. He remembers all three Hondas that he has sold our family and makes sure to ask about my husband each time. With exceptional people like Mike and Matt your dealership should be proud. It's because of people like Mike and Matt that I will keep coming back to Brian Bemis.

The Brian Bemis Auto group is a family of 5 dealerships in the Ogle county area. The two that I have visited have been exceptional. Not only are they cafeteria clean, but they have staff that is as professional and caring as I have ever seen. Outstanding service every time!