We are looking for a Service
Writer Advisor at all locations.
automotive services and repairs by ascertaining performance problems and
services requested; verifying warranty and service contract coverage;
developing estimates; writing repair orders; maintaining customer rapport and
· Ascertains automotive problems and services
by listening to customer's description of symptoms; clarifying description of
problems; conducting inspections; taking test drives; checking vehicle
maintenance records; examining service schedules.
· Verifies warranty and service contract
coverage by examining records and papers; explaining provisions and exclusions.
· Develops estimates by costing materials,
supplies, and labor; calculating customer's payment, including deductibles.
· Prepares repair orders (RO) by describing
symptoms, problems, and causes discovered, as well as repairs and services
required; obtaining approval signatures; entering RO into service database
· Maintains customer rapport by explaining
estimates and expected return of vehicle; obtaining customer's approval of
estimates; obtaining and providing contact telephone numbers; customer email
addresses; answering questions and concerns; arranging towing and temporary
· Maintains automotive records by recording
problems and corrective actions planned.
· Updates job knowledge by participating in
educational opportunities; reading manufacturers' publications; manufacturer
training online and live classes
· Enhances organization reputation by accepting
ownership for accomplishing new and different requests; exploring opportunities
to add value to job accomplishments.
Skills and Qualifications:
Lifting, Problem Solving, Reporting Research
Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer
Service, Problem Solving, Safety Management
Call (815) 991-2800 or