Brian Bemis Automotive Group

"Brian Bemis World Auto Customer"

I have a 2006 Chrysler 300 SRT8 that was leaking fluid. Service manager and technician quickly diagnosed the problem as a faulty transmission connector. Total time in the service department was about 90 minutes with a reasonable cost which is important because the warranty expired in March 2009. Since purchasing the car in March 2006, I only use Bemis for service...I would also add that I drive about 40 minutes each way the dealership for service meaning I have numerous choices with other Chrysler dealers, but elect to use Bemis exclusively because of the customer service. Keep up the good work.

Gary Stewart St. Charles, IL

 

Brian Bemis World Auto Customer,

"Brian Bemis Toyota Scion Customer"

Dear Brian Bemis,

With so much going on with Toyota today, it was important for me to tell you what happened in my travels this morning. The accelerator stuck on our Land Cruiser as I attempted to pass another vehicle on my way to work.  As it reached 85-90 miles and continued to escalate, I realized it was not going to stop!  I tried to brake and ended up riding the brakes with both feet, until I could pull over on the side of the road, shove the shift into neutral, and cut the engine.  My heart was in the floor board by then.  I called my husband and asked him to come and get me.  I shouldn't be here, but the truck coming towards me, slowed down, and pulled to the edge of the road.  I am sure he thought I was hell bent on killing myself!   When I got home and repeated the story to my husband again, (after he drove it home and said it was fine), I called your service department and asked to talk to Jim.  Jim never once made me feel like I was crazy!  He validated my feelings of being scared to death, called Tod back and told him to bring it up.  He tore everything apart and then just for the sake of one more test he took it for a test drive.  It happened again, and then it happened again!   The most important thing to my husband and me is:  Jim took the time to check my vehicle out (our son is being married and we are leaving for Cincinatti, OH in the morning) and he made sure we were not going to jeopardize our lives or anyone else!  He handle the "oddity" of this malfunction with complete professionalism, expertise, and courtesy!  We have had a long history with "Joyce" and now with you (Ben sold us our Prius)!  We love our 2010 Prius, we appreciate the fact that Toyota is our "Choice" of vehicle to drive and above everything else, we are very thankful that your service department is manned by Jim!   Please tell him thank you for us and we think he is doing a great job! 

Sincerely, Karla and Tod

Brian Bemis Toyota Scion Customer,

"Brian Bemis Ford Customer"

Everyone we dealt with was just wonderful. Very happy and pleased we chose to go to Brian Bemis Ford. We were treated so importantly, we met just about everyone in the dealership and felt like we all lifelong friends and some instances, felt like family.

 

Brian Bemis Ford Customer,

"Brian Bemis Auto Mall Customer"

Don Warner had the model we were interested in ready for us to see and test-drive at your Oregon location by 3pm on Monday 12/28.  We purchased the Caravan,and appreciated Don's courteous and professional handling of the process.

Brian Bemis Auto Mall Customer,

"Brian Bemis World Auto Customer"

Curtis Rouw is friendly, helpful and always explains everything to us. He is why we come back to get service at the dealership.

Brian Bemis World Auto Customer,

"Brian Bemis Imports Customer"

Was one of the most positive experiences I have had with auto repairs. My service advisor at the Benz service desk--Matt Bennett --was not only helpful and always available, but kind and did his best to make me understand what he was doing to the car. He should surely be commended on his service. Usually, with a person in his position, you only hear complaints about the customer     service, but I would like to take this opportunity to say what a great rep. for BB Worldwide he is--I can surely state that he was helpful beyond a doubt.

Will be doing all of my Benz repairs through Matt in the  future.

 

Brian Bemis Imports Customer,

"Brian Bemis World Auto Customer"

Brian Bemis always has great service. The best service department I have ever dealt with.

Brian Bemis World Auto Customer,

"Brian Bemis Toyota Customer"

Thought I would let you know that I traded in the Mercedes c-class I had (bought from Bemis Mercedes a couple years ago) to buy a Toyota Highlander this weekend (at Bemis Toyota). Darren Hoth did the sale for me and I just wanted to pass on that he was super helpful and a nice guy! It was nice to work with him. I know people are always quick to complain, but I thought I would try to pass on a positive note because they are nice to get and not sent often enough.

Brian Bemis Toyota Customer,

"Brian Bemis World Auto Customer"

I visited your service department to have my 2007 Honda Civic checked out. The check engine light had come on while driving so I knew I better get this checked out.  I was extremely satisfied with how Matt Bennett handed my entire appointment from start to finish.  As I waited in the showroom I went and looked for Mike Massaro, my all time favorite sales person, to check in and see how things are going.  Mike has always recognized me immediately and spent a few minutes checking up on things.  He remembers all three Hondas that he has sold our family and makes sure to ask about my husband each time.  With exceptional people like Mike and Matt your dealership should be proud.   It's because of people like Mike and Matt that I will keep coming back to Brian Bemis. 

Brian Bemis World Auto Customer,

"Brian Bemis Customer"

The Brian Bemis Auto group is a family of 5 dealerships in the Ogle county area. The two that I have visited have been exceptional. Not only are they cafeteria clean, but they have staff that is as professional and caring as I have ever seen. Outstanding service every time!

Denis, Oregon,